Frequently Asked Questions

Do you ship internationally?

We provide free worldwide shipping for all of our orders regardless of value.

Gifts are free & welcome, simply enter the recipient's delivery details during checkout, and we'll take care of the rest. No prices will be left on the parcel.

Shipping to rural areas is not a problem and there will be no additional charges.

All of our parcels are tracked, insured and will be delivered by your local nationwide courier company.

How long will my order take to arrive?

Due to current high demand, orders will typically be delivered in 5-20 business days after being dispatched.

We will send you an email containing a tracking number once the product has been dispatched from our manufacturer.

Do I have to pay taxes/import fees?

There may be additional import taxes or customs fees on delivery depending on your country. We cannot be liable for these fees as they vary by the type of item and by country. 95% of the time there are no additional fees. Please consult with your local authorities to confirm.

If I order today, will I receive by X date?

Because we work with individual manufacturers, and alot of them are small because we believe in supporting the underdog, we cannot always guarantee delivery before a certain date.

There are too many factors such as overseas logistics, customs, etc. which may delay the shipment. So please keep this in mind if you're purchasing for a gift, vacation, etc.

How do I track an order?

To track an order, simply click on the shipping confirmation email we send you, click the "View Order" button, once the page loads click on the tracking link.

This will show you the status of your order. Please allow 5-7 days for it to update. Your order is moving through the logistics system but there can be delays in it's reporting. If you need an ETA please contact our team.

How do I cancel an order?

As long as you contact us within 1 hour after placing the order, we can cancel the order.

If you would like to cancel the order, there is a 10% restocking fee to cover transaction processing costs, personnel expenses, and more. These expenses increase the costs of us doing business which is why we must charge it if you want to cancel the order.

Where do you send products from?

Most of our items are stocked and sent right here in the USA! Some of our products are sent from our manufacturers from around the world including China & Hong Kong.

When you shop with Mademoiselle Official you can rest assured that you're getting a product of exceptional quality!

What if I want to return my order?

At Mademoiselle we value our customers and give them full peace of mind with a 30 day return period if their product isn't as described.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The customer is responsible for sending the product back to our warehouses and must pay for the return shipping costs.

We always look after our customers and ensure their experience with us is the best!

If you had any further inquiries and it is not listed here, please contact [email protected] and we will do our best to help!

Alternatively, please also review our Returns Policy Page, Shipping Policy Page and also our About Us page to learn more about our business and how we operate.

With Love,

Family At Mademoiselle Official